1. How long does it take for my order to arrive?

If you order before 6pm, your order will be shipped the same day. Otherwise, your order will be shipped the next working day. 

Products shipped from Italy will take around 7-12 working days to arrive:

• Tough/Snap phone cases 
• Tablet & Laptop Sleeves
• Card Holders
  
• Posters

Products shipped from Belgium will take around 2-3 days to arrive:

• Power Planner
• Sunglasses

Please email us with any questions regarding your order and we'll provide you with the most accurate info for your product! Email: admin@antwerpavenue.com 💕

2. Can I return my order? 

Yes, you can return your order within 14 days. We will arrange a replacement or a refund.

Please email us before returning your package on admin@antwerpavenue.com and we'll give you instructions. We can not accept returns that are sent without prior notice. 

3. Can I track my order?

Yes! You will receive a tracking code once your order has left our fulfilment center.

For more information about deliveries, check out our "Delivery & Returns page".

4. Wrong address disclaim
Please ensure the shipping address you provide is complete and correct, including house or apartment numbers. Once your order is placed, it is immediately sent to our manufacturer, and changes cannot be made. We are not responsible for failed deliveries due to incorrect addresses, so double-check before completing your purchase.

5. Which phone models do you sell?

We offer phone cases for 

• iPhone 6/7/8 Plus
• iPhone 6/6s/7/8/SE
• iPhone X/Xs
• iPhone Xs MAX
• iPhone Xr
• iPhone 11
• iPhone 11 Pro
• iPhone 11 Pro Max
• iPhone 12 Mini
• iPhone 12 / 12 Pro
• iPhone 12 Pro Max
• iPhone 13
• iPhone 13 Mini
• iPhone 13 Pro
• iPhone 13 Pro Max
• iPhone 14
• iPhone 14 Plus
• iPhone 14 Pro
• iPhone 14 Pro Max
• iPhone 15
• iPhone 15 Plus
• iPhone 15 Pro
• iPhone 15 Pro Max
• Samsung Galaxy S24
• Samsung Galaxy S24 Plus
• Samsung Galaxy S24 Ultra
• Samsung Galaxy S23
• Samsung Galaxy S23 Plus
• Samsung Galaxy S23 Ultra
• Samsung Galaxy S22
• Samsung Galaxy S22 Plus
• Samsung Galaxy S22 Ultra
• Samsung Galaxy S21 FE
• Samsung Galaxy S21
• Samsung Galaxy S21 Plus
• Samsung Galaxy S21 Ultra
• Samsung Galaxy S20 FE
• Samsung Galaxy S20 
• Samsung Galaxy S20 Plus
• Samsung Galaxy S20 Ultra
• Samsung Galaxy Note 20
• Samsung Galaxy Note 20 Ultra

6. Can I use the laptop sleeves to protect my Acer/Sony/Dell/Lenovo/Asus/HP or do you only sell MacBook Sleeves?

Yes, we do offer sleeves for your Windows laptop. Laptop sizes are usually standardized. We offer sleeves for three different sizes: 

SIZE GUIDE

Small
Width: 16 cm
Length: 22.5 cm

Fits for example: iPad mini, Amazon Kindle Paperwhite.

Medium
Width: 20 cm
Length: 28 cm

Fits for example: iPad Pro 11-inch, iPad Air, Galaxy Tab S7 11”

Large
Width: 24.5 cm
Length: 34 cm

Fits for example: MacBook Pro 13”, MacBook Pro 14" MacBook Air 13", iPad Pro 12.9-inch, Galaxy Tab S7+ 12.4”.

6. Will my 15.6 inch laptop fit inside the 15 inch laptop sleeve? 

Yes, 15 inch is the short indication for any laptop between 15.4 and 15.6 inch.

7. Can I order your products to sell in my store?

Yes, please email us on lynn@antwerpavenue.com for any wholesale inquiries.

8. What are your different payment options?

We offer Bancontact, iDeal, MasterCard, Visa, Klarna & Paypal Express Checkout.