1. When will my order be shipped?

If you order before 6pm, your order will be shipped the same day. Otherwise, your order will be shipped the next working day.

2. Can I return my order? 

Yes, you can return your order within 14 days. We will arrange a replacement or a refund.

Please email us before returning your package on admin@antwerpavenue.com and we'll give you instructions. Never ship to our office address, but ship to our fulfillment center after emailing:

Distrimedia
t.a.v. Antwerp Avenue
Schoenstraat 14
9140 Temse
Belgium

3. Can I get express delivery?

• All of our products are shipped with tracked shipping, so they get priority with the courier
• Products shipped from Italy will take around 7-10 working days to arrive
  • Tough/Snap/Biodegradable phone cases 
  • Tablet & Laptop Sleeves
  • Card Holders
• Products shipped from Belgium will take around 2-3 working days to arrive
  • Power Planner
  • Blue Light Blockers

Please email us with any questions regarding your order and we'll provide you with the most accurate info for your product! Email: admin@antwerpavenue.com 💕

4. Can I track any order?

Yes! You will receive a tracking code once your order has left our fulfilment center.

For more information about deliveries, check out our "Delivery & Returns page".

5. Which phone models do you sell?

We offer phone cases for 

• iPhone 6/6s
• iPhone 6/6s PLUS
• iPhone 7
• iPhone 8
• iPhone 7 PLUS
• iPhone 8 PLUS
• iPhone SE
• iPhone X/Xs
• iPhone Xs MAX
• iPhone Xr
• iPhone 11
• iPhone 11 Pro
• iPhone 11 Pro Max
• iPhone 12
• iPhone 12 Pro
• iPhone 12 Pro Max
• iPhone 12 Mini
• iPhone 13
• iPhone 13 Mini
• iPhone 13 Pro
• iPhone 13 Pro Max
• iPhone 14
• iPhone 14 Pro
• iPhone 14 Max
• iPhone 14 Pro Max
• Samsung Galaxy S22
• Samsung Galaxy S22 Plus
• Samsung Galaxy S22 Ultra
• Samsung Galaxy S21 FE
• Samsung Galaxy S21
• Samsung Galaxy S21 Plus
• Samsung Galaxy S21 Ultra
• Samsung Galaxy S20
• Samsung Galaxy S20 Plus
• Samsung Galaxy S20 FE
• Samsung Galaxy S20 Ultra
• Samsung Galaxy Note 20
• Samsung Galaxy Note 20 Ultra

6. Can I use the laptop sleeves to protect my Acer/Sony/Dell/Lenovo/Asus/HP or do you only sell MacBook Sleeves?

Yes, we do offer sleeves for your Windows laptop. Laptop sizes are usually standardized. We offer sleeves for three different sizes: 

SIZE GUIDE

Small
Width: 16 cm
Length: 22.5 cm

Fits for example: iPad mini, Amazon Kindle Paperwhite.

Medium
Width: 20 cm
Length: 28 cm

Fits for example: iPad Pro 11-inch, iPad Air, Galaxy Tab S7 11”

Large
Width: 24.5 cm
Length: 34 cm

Fits for example: MacBook Pro 13”, MacBook Pro 14" MacBook Air 13", iPad Pro 12.9-inch, Galaxy Tab S7+ 12.4”.

7. Will my 15.6 inch laptop fit inside the 15 inch laptop sleeve? 

Yes, 15 inch is the short indication for any laptop between 15.4 and 15.6 inch.

8. Can I order your products to sell in my store?

Yes, please email us on axelle@antwerpavenue.com for any wholesale inquiries.

9. What are your different payment options?

We offer Bancontact, iDeal, MasterCard, Visa, Klarna & Paypal Express Checkout.